Savrow Plastering Stilts will provide you a full refund after the first 30 days of purchase if you are not entirely happy with your purchase. This is a no quibble guarantee, however it is on condition the Stilts are in new and unused condition and the box is also in a good condition. The purchaser must pay the return fee for the stilts and provide insurance. The total return price is in the region of £11.00 from Mainland Britain with Parcel Force.
At Savrow Stilts, we want you to be satisfied with your Savrow Plastering Stilts purchase. In the unlikely event you experience a problem, we offer a 12 month return to base warranty.
1. If within 12 months from date of purchase you experience a fault with your Stilts we will either repair, replace, or send the faulty part out to you if it is simple to replace. If it is a more serious fault, we may ask you to return the stilts and we will send out replacements to you. Any Stilts returned must be authorised by us first.
2. For problems that require a part and are easily replaced, we can send these out direct to you free of charge within 12 months of purchase.
3. After the 12-month period, we will charge for parts and service at an extremely reasonable price. We offer online technical support ongoing freely after 12 months.
Under the following circumstances, your warranty will be void :
1. You do not use the Stilts as per the manufacturers manual or through improper use for which the Stilts were not designed.
2. The Stilts are modified or repairs are carried out without our permission.
3. You use the Stilts beyond the maximum load capacity
4. The Stilts are damaged through flood, fire, earthquake, war, and unnecessary strains on the Stilts or any other forces beyond human control.
5. Please note that due to the nature of the product, wearable parts such as the rubber feet and nylon hinges are not under warranty.